Sources of Help
Emergency Contact – During Working Hours
If you are in need of urgent help during working hours (Monday – Friday, 9am – 5pm) you can contact:
– Your Personal Tutor (please see the Staff Directory here for contact details)
– The Student Support Office at firstname.lastname@example.org
– The Undergraduate Office at email@example.com
– The Law School Reception at +44 (0)131 650 2008
Emergency Contact – Outside of Working Hours
If you are in need of urgent help outside of working hours you can find useful emergency contact details here: View Emergency Contacts
A to Z
An A – Z list of all student services can be found here: A – Z List of Student Services
The Advice Place
The Advice Place is home to Edinburgh University Students’ Association’s (EUSA) professional advice team, offering students free, impartial and confidential information on a range of topics. Find out more about the Advice Place
The Student Disability Service is a service which supports disabled students. Their main focus is providing advice and support. They support students with dyslexia, mental health issues and students on the autistic spectrum, as well as those who have physical and sensory impairments.
Student Counselling Service
The Student Counselling Service offers short term counselling and various drop-in workshops. They can also provide contact details for other organisations that will provide help and support. You can contact them at 0131 650 4170 or find out further information on their website. Visit the Student Counselling Service Website
Information Services can help you with any IT issues, card services and library services. Visit the Information Services Student Support Website.
The Law School also has an IT Support Team which you can contact in relation to issues such as trouble submitting an assignment. To contact the Law IT Support Team please email firstname.lastname@example.org.
We always try to resolve complaints at the front-line as quickly as possible, and if something goes wrong or you are dissatisfied with your experience we encourage you to tell us as soon as possible.
If you have a concern about your experience in the Law School, your Personal Tutor or the Course Organiser will often be able to help in the first instance. Alternatively, you might wish to discuss your concerns with an elected representative in the School who will be able to report your concerns.
If you have a complaint about your studies at undergraduate level, you are welcome to contact any of the following members of staff:
Director of Undergraduate Studies: Dr Robert Lane (Robert.Lane@ed.ac.uk)
Senior Tutor: Ms Katy Macfarlane (email@example.com)
Undergraduate Manager: Eirlys Armstrong (Eirlys.Armstrong@ed.ac.uk)
The University has a formal Complaint Handling Procedure which you should consult if you are considering making a complaint to the University. Find out more about the Complaint Handling Procedure.